Refund policy

Refund & Return Policy

We want you to be happy with your MERRUNE purchase.

14-Day Returns

You may request a return within 14 days of receiving your order. For orders delivered in multiple shipments, the 14-day period begins when the last item in the order is delivered.

To be eligible for a return, the item must be unused, unworn, in its original condition and packaging, with proof of purchase.

To start a return, please contact us through our Contact page before sending any item back. Returns sent without prior authorization may not be accepted.

Return Shipping

For change-of-mind returns, the customer is responsible for return shipping costs. MERRUNE does not charge a restocking fee.

Where required by applicable consumer law, standard outbound delivery charges will also be refunded. Any additional cost resulting from choosing an upgraded or express delivery method is not refundable.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if an item is damaged, defective or different from what you ordered. Include your order number and clear photos of the item and packaging.

Once verified, we will provide an appropriate solution such as a replacement or refund. Where the issue is our responsibility, you will not be required to bear the reasonable return shipping cost.

Nothing in this policy limits any statutory rights or legal guarantees available to you under applicable consumer law.

Exceptions

Certain items may not be eligible for change-of-mind returns where permitted by law, including clearly personalized or made-to-order products, gift cards, perishable goods, and certain sealed goods once opened.

Refunds

Once an eligible return is received and approved, the refund will be issued to the original payment method. Processing time may vary depending on your bank or payment provider.

Order Cancellations

You may request cancellation while the order has not yet been fulfilled. Once fulfillment has begun, cancellation cannot be guaranteed and the normal return procedure may apply.

Orders Not Received

If your order has not arrived within the estimated delivery window shown in our Shipping Policy, please contact us. If the shipment is confirmed lost, we will offer an appropriate replacement or refund.

European Union Customers

Where applicable, consumers in the European Union have a statutory 14-day right of withdrawal for distance purchases, subject to legal exceptions. This policy does not restrict any mandatory consumer rights available under applicable law.