Politique d’expédition

Shipping Policy

At MERRUNE, every order is fulfilled through a network of trusted international fulfillment partners rather than a single in-house warehouse. This lets us offer a wide, curated catalog, but it also means shipping times can vary slightly by item, and orders containing multiple products may occasionally arrive in separate shipments.

Order Processing

Orders are processed and handed to a carrier within 1–3 business days of purchase.
You will receive a shipping confirmation email with tracking information as soon as your order is dispatched.
Orders placed on weekends or public holidays begin processing the next business day.
If you need to change or cancel an order, please contact us as soon as possible — once an order has been handed to a fulfillment partner for dispatch, we may no longer be able to modify or cancel it.

Shipping Rates

Shipping costs are calculated automatically at checkout based on your delivery address:

France: €7.99 (Standard) or €10.99 (Express) — free on orders of €65 or more
United States: Free
European Union: €22.00
Other international destinations (including the United Kingdom, Switzerland, Canada, Australia, and other supported countries): €29.00

Exact rates for your address and cart are always confirmed before you complete payment.

Estimated Delivery Times

Standard shipping (France & EU): typically 7–20 business days after your order is dispatched.
Other destinations: delivery times follow a similar range but may run slightly longer depending on customs processing in your country.
In rare cases — for example during high-demand periods such as Halloween or the winter holidays, or where customs clearance is delayed — delivery can take up to 30 days from dispatch. We'll always do our best to keep you updated if this happens.
Selecting Express shipping at checkout (where available) prioritizes your order with our fulfillment partner, though exact transit times can still vary by destination.

These are estimates, not guarantees — actual delivery times depend on your location, local customs, and carrier conditions once your package leaves our fulfillment partner's facility.

Tracking Your Order

Once your order ships, you'll receive a tracking number by email. You can also track any order at any time from your account.

Missing or Delayed Packages

If your tracking shows no movement for an extended period, or your order hasn't arrived within 30 days of your shipping confirmation, please contact us with your order number. We'll investigate with our fulfillment partner and arrange a replacement or full refund once a package is confirmed lost.

Customs & Import Duties

For orders shipped outside the European Union, your order may be subject to import duties, taxes, or customs fees charged by your country upon arrival. These charges are the responsibility of the customer and are not included in your order total or shipping cost, as they vary by destination.